SW-16025 - Canada (British Columbia) - RFI for Connectivity Call System - Deadline May 7,2018

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-16025

Government Authority located in British Columbia; Canada based organization looking for connectivity call system.

[A] Budget: Looking For Proposal

[B] Scope of Service:

Vendor needs to provide connectivity call system that provide interoperable connectivity between various operating groups.
- Conference calls will have the capability of server-side recording, recordings of calls shall reside on servers, call recording shall comply with the TransLink Audio Recording Privacy Statement like Transmission of recorded information shall be encrypted, periodic reviews shall be conducted to account for changes in technology and ensure reasonable security measures are in place and storage servers shall be protected with role-based access right.
- Conference call start and end time should be captured and stored, Call metadata for each individual should be recorded, and should include a unique sequence number identifying the record, the disposition or the results of the call, the phone number of the subscriber joining the call, the identification of the telephone exchange or equipment writing the record, additional digits on the called number used to route or charge the call the route by which the call entered the exchange and the route by which the call left the exchange and system will be fully supported by the supplier with 24  7 client and technical support.
-The conferencing subsystem should have the capability to reassign selected individuals onto a separate call for breakout discussions,Multiple conference calls should be able to operate simultaneously and The conference should be able to dynamically split up into subgroups, and individuals should be able to be assigned to a subgroup after it has been established.

[C] Eligibility:

- Onshore (Canada Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Monday, 7 May, 2018

Category : Call Center and Answering, Software, System and Application

Country : Canada

State : British Columbia

RFP Expired

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