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ITES-2074 - USA (Arlington, Virginia) - Managed IT Desk solution - Deadline September 3,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: ITES-2074

Government Authority located in Arlington, Virginia; USA based organization looking for expert vendor for managed IT desk solution.

[A] Budget: Looking for Proposal

[B] Scope of Service:

Vendor needs to provide managed IT desk solution for all customer IT-related incidents and services requests to the government authority located in Arlington, VA.
- The supplier must submit a comprehensive service desk staffing and transition plan, this plan must establish the operational framework that is necessary to ensure a seamless, low-risk migration, the plan must outline the actions and timeline necessary for the transition to occur and the communications necessary to ensure a flawless implementation,
- Transition-in approach and schedule, staffing/hiring approach, retention approach, knowledge transfer approach, training of staff on environment and process, service continuity (ensuring no disruption of service during transition), designated backups to key personnel, potential risk and mitigation strategy,
- The supplier must provide a technical writer, the technical writer is a full-time on-site
position and must document all knowledge-based information, processes, and procedures,
- The Technical Writer will be responsible for designing/creating/maintaining technical and
knowledge-based documentation including (but not limited to):
- Knowledge repository, process/procedure documents, online help, user guides, white papers, requirements documents, use cases.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Tuesday, 3 September, 2019

Category : IT Services (Computer Maintenance and Technical Services), Staffing Services

Country : USA

State : Virginia

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