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SW-28286 - USA (Massachusetts) - Parking Citation Issuance, Payment, Collection and Permit Management Services and System - Deadline November 8,2019

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: SW-28286

Government authority located in Massachusetts, USA; based organization looking for expert vendor for parking citation issuance, payment, collection and permit management services and system.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide comprehensive and integrated system for processing its parking citations (issuance, payment and collection) and managing its parking permit program.
- state-of-the-art handheld electronic equipment to issue and record parking violations, transmit and store data to an offsite/electronic database, process payments, provide automated delinquent notices and periodic financial reports as needed
- online payment system for citations and parking permits as well as its online citations appeal and adjudication service
- parking citations management hardware and software that includes electronic handheld ticket writers with printers, ticket issuance and processing software, communications software, permit management software, report generation software, office computers, printers, and related supplies
- generating daily and monthly reports, providing on-going technical and customer service
support, and providing database management, back-up and off-site security services
- ability to issue a parking citation with a minimum of three violations and the ability to take a color picture at any time during the citation issuance process
- one-piece and self-contained with a built-in thermal printer; printed tickets must remain legible and not tear or smear when they become wet
- able to function in extreme weather conditions, including damp and sub-freezing conditions, and be capable of printing tickets in the rain and winter elements
- capable of computerized e-chalking for timed parking enforcement.
- able to track/monitor employee time and location in real time
- able to automatically transfer and upload citations issued from the handheld computer to
the vendor’s central server
- accept electronic files of violations and parking permits on a daily basis.
- user-friendly interface for ease of use and durability
- password/security sign to prevent unauthorized use;
- allow the user to display all citation data entered to that point and to edit or modify any field
without disruption of the data entry process.
- allow the user to view and void any citation written by the user since the last upload of data to
the host
- Upon entering a license plate/vehicle registration, must be able to automatically search the
registered owners name, vehicle and current permit holders file for a match
- support standard location codes and descriptions and location comments.
- able to print an exact copy of any ticket issued.
- able to be integrated with a license plate recognition (LPR) system for enforcement of permits and time limits as well as a parking garage access and revenue control system should Park Plymouth implement such a system with another contractor
- The secure website hosted by the vendor must be updated in real time and be able to display all
outstanding parking tickets for a specific vehicle registration immediately after entry
- capability for the public to file appeals electronically through an interactive website, including the ability to upload supporting documentation.
(2) All questions must be submitted no later than November 1, 2019.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Friday, 8 November, 2019

Question Answer Deadline : Friday, 1 November, 2019

Category : Software, System and Application, Billing Services

Country : USA

State : Massachusetts

Cost to Download This RFP Document : $ 5

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