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ITES-2290 - USA (Brooklyn, New York) - IT Help Desk Support Services - Deadline January 6,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: ITES-2290

Government Authority located Brooklyn, New York; USA based organization looking for expert vendor for IT Help Desk Support Services.

[A] Budget: Looking for Proposals

[B] Scope of Service:

(1) Vendor needs to provide IT Help Desk Support Services to collaborate with an industry leading IT Service Provider who will serve as the single point of contact for managing day-to-day Level I IT service operations
- Network and Technical Requirements provide a turn-key solution consisting of products that offer services compatible with the DOE network and allow for future growth include any necessary Servers, Routers, daily connectivity while allowing for redundancy if the primary circuit(s) becomes unavailable. The design should allow for sufficient bandwidth based on the projected volumes of calls. The vendor shall add additional hardware described herein to meet SLAs, as needed to accommodate call volumes
- Connectivity to DOE supported tools, Cherwell ticketing tool, Web Connect, Active Role
Servers, and Office 365 etc.
- Access to Cherwell ticketing tool
- Design and Deployment Needs
- Script Writing
for day-to-day help desk support operations including but not limited to:
- Receipt of initial calls
- Logging of calls into Customer Relationship Manager (CRM) tool
- Troubleshooting
- Escalation to the DOE support teams to the government authority located in Brooklyn, NY.
(2) An optional Pre-bid Conference will be held on November 26, 2019.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Monday, 6 January, 2020

Pre-proposal Conference Date : Tuesday, 26 November, 2019

Category : IT Services (Computer Maintenance and Technical Services), Networking Services and Supplies, Software, System and Application

Country : USA

State : New York

Cost to Download This RFP Document : $ 5

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