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CC-1622 - USA (Missouri) - After-Hours Phone Coverage Services - Deadline March 9,2020

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: CC-1622

Government Authority located in Missouri; USA based organization looking for expert vendor for after-hours phone coverage services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

(1) Vendor needs to provide 24 X 7 after-hours phone coverage services for all patients calling the DPH after-hours phone line.
- Phone coverage shall be provided from 5pm-8am on weekdays and 24/7 on weekends, county holidays (table 1 below) and for clinic closures, 365 days per year.
- Call shifts shall be as follows Weeknight shifts (from 5 pm to 8 am, 15 hours), Weekend shifts (from 5 pm Friday to 8 am Monday, 63 hours), County Holiday shifts (from 8 am the day of the holiday to 8 am the morning after the holiday, 24 hours).
(2) All question must be submitted no later than February 21, 2020.

[C] Eligibility:

- Onshore (USA Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location

[E] Proposal Submission:

Response should be submitted physically (courier or post).

Expiry Date : Monday, 9 March, 2020

Question Answer Deadline : Friday, 21 February, 2020

Category : Call Center and Answering

Country : USA

State : Missouri

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