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ITES-3842 - USA (Boston, Massachusetts) - RFI for Kessel Run Enterprise IT Services - Deadline December 8,2021

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: ITES-3842

Government authority located in Boston, Massachusetts; USA based organization looking for expert vendor for enterprise IT services.

[A] Budget: Looking for Proposal

[B] Scope of Service:

Vendor needs to provide enterprise IT services to the government authority located in Boston, MA.
- Enterprise-wide Help Desk support services via options such as remote working and/or locally within the state.
- Help Desk support services, potentially Help Desk as a Service and related automation for a modern platform; 24/7/365 global help desk support capability; the delivery and operations of a help desk team supporting a variety of software applications, a globally distributed hybrid cloud infrastructure network, and enterprise wide tools and services; ability to architect and scale a highly flexible and comprehensive enterprise help desk supporting a variety of software applications, a globally distributed hybrid cloud infrastructure network, and enterprise wide tools and services; capability in standing-up, maintaining and sustaining help desk services; support of weapon systems at major theater war scale; assistance in the development of user facing documentation to enable user knowledge growth; enablement of automation for user/developer self service via continual support of self-help knowledge base; monitoring and responding to incident response via escalation to the proper teams for related faults/outages, ensuring focus on customer uptime; ability to hire and retain elite help desk support technicians, support technician team leads and help desk managers supporting global operations; small business partnering; the avoidance of vendor lock-in with ability to scale; the ability to reduce help desk tickets using tier 0 support (e.g., chat bots, self-service articles and content) and other means.

[C] Eligibility:

- Onshore (USA Organization Only);

[D] Work Performance:

Performance of the work will be Offsite. Vendor needs to carry work in their office location.

Expiry Date : Wednesday, 8 December, 2021

Category : IT Services (Computer Maintenance and Technical Services), Staffing Services

Country : USA

State : Massachusetts

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