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DRA-2515 - Canada (Alberta) - Primary Care Patient Experience Survey Evaluation Service - Deadline December 17,2021

Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID: DRA-2515

Government Authority located in Alberta; Canada based organization looking for expert vendor for primary care patient experience survey evaluation service.

[A] Budget: Looking for proposal

[B] Scope of Service:

Vendor needs to provide primary care patient experience survey evaluation service to the government authority located in Alberta.
- Survey is used to measure patient experience in primary care clinics in Alberta. The survey is distributed by email to patients.
- Each care provider whose patients are surveyed by the agency receives a standardized, confidential report on their patients’ experiences, aggregated to preserve the patient’s confidentiality. The individual physician reports are aggregated into clinic reports as needed.
- Reports are intended as a quality improvement tool, whereby care providers and those that support them can better understand the experiences of their patients.
- Interest in the survey has generally been strong; however actual participation by care providers has been lower than expected.
- Development and implementation of a summative evaluation plan, in collaboration with the agency project team, for the Survey, its methodologies, and the value to stakeholders.
- Production of a final report incorporating findings.
- The value of the survey to senior leaders, policy makers, and front-line providers
- Survey content, including but not limited to:
- Topic areas
- Critical omitted topics
- Specific questions within topic areas
- Methods, particularly around the collection and transfer of email contact information from clinics to the agency
- Gauging stakeholder interest in shifting to digital reporting
- Recommendations for improvement for the Survey program

[C] Eligibility:

Onshore (Canada organization Only);

[D] Work Performance:

Performance of the work will be offsite.

Expiry Date : Friday, 17 December, 2021

Category : Data Research and Analytics

Country : Canada

State : Alberta

RFP Expired

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